Simba Games Casino: Review of the Gaming Offer and Platform

Brief Overview of Gaming Collection at Simba Games Casino

The assortment of games at Simba Games casino is pretty diverse and although a catalogue of 600+ games may not sound as impressive as others (where the players have access to several thousand releases), it is still substantial enough to meet the needs of an average online casino dweller.

A Closer Look at the Casino’s Games and Software Providers

Even a modest number of titles would seem overwhelming without the proper categorisation and filtering system – fortunately, Simba Games casino members are, to a certain extent, spared the frustration provoked by inadequate search tools. The games are categorised as Slots, Jackpot Games, Roulette, Blackjack, Live Dealer and Others. For those who have not spent a lot of their free time roaming through virtual casinos and cyber lobbies, “Others” is a category where operators store specialty games, scratch cards, and video poker variants. This is precisely what you will find in this casino section – a mixture of live tables, card games, scratch games, and even a random variant of a dice game. Should you decide to filter the games according to the software developers, you will learn that Microgaming supplies the large portion of the overall offer – more than 100 releases. The rest of the assortment is divided across 22 providers: GVG, Evolution Gaming, Play’n GO, Bally Wulf, Merkur, or Yggdrasil. The highest ranked games are tagged as “Popular”, and Viking Runecraft, Immortal Romance, Eye of Horus, and Vikings Go to Hell are among the releases that proudly wear this badge.

As you can see, not a lot is missing from the offer, although a closer look will reveal that certain games which most of us would expect to find inside a good online casino are sadly not there. Keno, bingo, craps, and arcade games are not included, but you will be able to find specialty games, such as Poke the Guy from Microgaming.

Live Casino Lobby Restores the Balance

Players who appreciate an outstanding selection of live tables will be willing to disregard a lot of insufficiencies that an online casino might have – especially if the tables are streamed live from state-of-the-art-studios in HD video quality. Some of you may have already guessed that I am talking about Evolution Gaming, currently one of the most competitive live dealer software providers in the industry. To join their live tables and see what all the fuss is about, you will have to complete the registration process and submit the deposit. However, even before you fund your cashier, Simba Games will allow you to go inside the live casino lobby and observe the action (without playing) across all rooms. These include roulette, blackjack, casino hold’em poker, baccarat, Dragon Tiger, and money-wheel.

Can I Play at Simba Games Casino on the Go?

Simba Games is a mobile-friendly casino and you will be able to load the games on smartphone or tablet. There are no specific system requirements and the page will be adjusted to the smaller screen by default. Considering the list of the providers and the operator, I have expected as much, but I must admit that I always slightly taken aback after discovering that an online casino operator does not offer a downloadable mobile casino app. Truth be told, Simba Games is just one of many gaming sites that do not offer the convenience, but I firmly believe that the option should be available in this day and age.

Table Limits Suitable for All Players

Not a lot of surprises here – the table limits at blackjack, roulette and other live tables are close to the betting ranges that one can find at most online casinos. Blackjack variants start at KES20, while the highest limits are applied to the VIP tables, where the minimum bet can be set at KES500. The maximum bet does not go over KES25,000. If you would like to go even higher, Dragon Tiger max bet is capped at KES50,000 (with KES200 minimum bet) and baccarat tables, known as high-rollers’ first choice, go up to KES100,000. With a regularly updated catalogue with hundreds of video slots, any player should be able to find a variant that fits their budget. The min and max bets are displayed in the info sheet, which will save you the trouble of launching the game. As you probably already know, slots can be played even by the players with modest gambling budget since a lot of variants allow the gamblers to reduce the number of paylines and modify the coin size. Some of the most popular slots with affordable betting ranges are Rich Wilde and the Book of the Dead (KES20 – KES200) and Book of Oz (KES50- KES500) , whereas those who are ready to press the bets can do that in Troy Super Spin (KES15,000 max bet).

Simba Games Casino RTP Percentage Rate

Reading about a certain game, you will often find that the developer includes RTP percentage – in case you were wondering what that is, RTP stands for “return to the player” rate, and it indicates the percentage of your bet that the game will give back. So, if a slot has 96.5% RTP, that’s how much the game will return on an average bet. The rest goes to the operator (the so-called house edge), which is why some players prefer playing games with high RTP. It should also be taken into account that not all popular games have high RTP, and other factors must be considered as well. For example, slots with one or more progressive jackpots will usually produce a lower RTP, but most players are willing to live with that since the jackpot can amount to millions. A game’s variance (or volatility) is just as important as RTP, since it informs the players how often the winnings can be expected. Low volatility means that the game is pretty consistent in payouts, while high variance suggests that payments are wider apart, though probably more substantial.

Let me be perfectly clear – the reason I scored Simba Games so low in this section is not the casino’s low average RTP, but the fact that they do not offer a concise and full list of RTP rates across the gaming categories available on the site. The registered members will be able to find the RTP info for some of the games under Cashier – Game Help, but the average values are not included. The table above is therefore not precise and most of the percentages are only given as a reference, although the values should be pretty accurate since the titles are coming from familiar software developers. The bottom line is that the players will have to search for the RTP info themselves, but I will be able to give you a head start and recommend Wild Orient or Hot Ink (Microgaming), both with 97.5% RTP.

Simba Games Casino –Layout, Navigation, and Software Quality

This is not my first encounter with SkillOnNet/Prime Gaming platform, and I already knew what to expect when I embarked on this journey. You know how certain sites will keep signing you out as a means of precaution? Well, Simba Games site seems to be doing that more often than necessary, and while I can live with that (though I do feel that the players should be entitled to slightly longer inactivity periods), I am not so inclined to be tolerant of the unresponsive search tab with the delayed typing effect. The layout is simple, enabling the visitors to efficiently browse through the offer, bookmark their favourite releases, or go back to the previously played games. When you click on the search icon, an extra filter will pop up, allowing you to list only the games released by a certain provider, which is definitely something that every online casino should offer.

If you decide to disregard the annoying search tab, you will be left with a standard online casino which is no worse than most of the gaming sites. The most frequently accessed casino sections will be within your eyeshot and you should have no problem finding your way to the cashier, rewards, and active tournaments. Ideally, the support tab should be visible at all times, but you can still find it easily enough by clicking on your username at the top of the screen, or under the sandwich bar in the left, upper corner. The account limitation periods and deposit limits can be set up on the same page, as well as your preferences for receiving customised push messages and offers. All in all, a decent site with a few irritating insufficiencies that require immediate attention.

I would like to underline that hundreds of online casinos have already exceeded both the offer and the functionality of Simba Games site and that the players are ready for something more than just decent. Add the unresponsive search bar to the same old boring concept we see every day, and you will get an indistinctive casino that needs some work before it can catch up with the competition.

Prime Gaming – Mission and Goals

Simba Games casino was established by Prime Gaming, the company that operates Mega Casino, Prime Slots, Prime Winners, Indogvind, and a few more gaming brands. Launched in 2003, Prime Gaming specialises in online gaming and marketing, nurturing a business model that’s dedicated to providing optimal service and access to the very best gaming portfolios.

SkillOnNet and Prime Gaming Highlights

Prime Gaming was launched by a team of experienced marketing professionals whose primary goal was to build a competitive brand with international reach. Prime Scratch Card was the company’s first release, followed by Prime Casino, Prime Poker, and Prime Backgammon. The casino itself is operated by SkillOnNet, a white label service provider with a series of highly successful integrations over the years – Realistic Games, IGT, and Elk Studios, among others. In 2018, SkillOnNet was shortlisted for three of the most prestigious industry awards: B2B Best White Label Partner, SBC Casino Operator of the Year, and Malta Gaming Awards Best Slots Platform.

Always Available Customer Support

The Simba Games casino support is available seven days a week, 24 hours a day, but only if your query is submitted in English. The agents will be able to provide support in other languages as well, but not around the clock – if you have a pressing issue, make sure to present it in English, otherwise, you will be forced to wait. The representatives are friendly and professional – in general, I was quite happy with the support I received, especially with the agent’s efficiency and response time. Casino members who do not speak English can ask for help in Swedish, Danish, German, Norwegian, Japanese, Finnish, and Russian. Unlike the English-speaking agents, representatives who speak the above-mentioned languages will be at your disposal 8.00 – 2.00 GMT. Outside these hours, you can send an email to [email protected] or go through the casino’s FAQ list. For the time being, phone support is not included.

Security Measures at Simba Games Casino

Simba Games casino offers an advanced protection system (128-SSL encryption), which is a trait of most UKGC and Malta Gaming Authority licensed gaming sites. The details about how the members’ personal information is stored and used can be found under the Privacy Policy casino section. On the same page, the operator provides an extensive explanation of how the data is collected and who will have the insight in your personal records. Along with the obligation to protect their members’ privacy, the casino is also required to include responsible gambling guidelines and provide the members with the contact details of gambling counselling services like BeGambleAware, GamCare, and Gamblers Anonymous. You will also find the quick links to official sites of filtering software suppliers (Net Nanny and GamBlock) as well as the thorough instructions on how to place your account on temporary hold or set up deposit limits. Cooling off period can last up to 7 days, but if you need more time, you can either suspend your account (up to 90 days) or select the self-exclusion option which will disable you from using the casino services for at least 180 days. Any complains and disputes will be resolved by the operator or the licence issuer.

The Plus Side of Samba Games Casino

You could hardly call Simba Games casino impressive, but there are a couple of qualities that have earned the casino a few extra points. First of all, the operator was shortlisted for some pretty flattering industry awards and while luck was not on their side in 2018, the privilege of being nominated for the Best Casino Operator of the Year or Best Slots Platform should not be discounted.

• AWARDS . 1/3

• PROMOTIONS . 3/3

• SPECIAL GAMES . 2/2

• LOYALTY SCHEME . 1/1

• EXTRAS . 0/1

• BONUS POINTS . 7

Another advantage is their promotional program. And while some players may find that the welcome bonus is not all that generous (100% on up to KES50), the rewards and tournaments restore the balance. At the time of writing this, the casino offers mystery prizes, free spins, and cash prizes. You should also be able to see the upcoming campaigns and set up a reminder so that you would not miss any deals that might interest you.

Conclusion – Simba Games Should Try Harder

Simba Games may have a fair share of deficiencies, but it still has a lot to offer, especially when it comes to the live dealer section. This is probably its greatest strength, and plenty of players who enjoy live dealer games will be happy to stick around and take advantage of Evolution’s sophisticated platform. The 24/7 customer support and multilingual agents must also be mentioned, especially since proper customer assistance seems to be a dying art these days. Last but not least, Simba Games features a great promotional program and fairly fast payouts, usually processed within a day.

The casino, however, fails to capture your attention in any lasting way. The site is blunt, uninteresting, and using the search tab can be rather frustrating. Certain information, such as RTP rates, are not fully disclosed, and members outside English-speaking areas are entitled to limited support. The deposit fees will only deepen the disappointment that’s already stirred by the above-listed shortcomings. The percentage deducted will depend on the selected deposit option – 2.5% for Visa, Maestro, MasterCard, and EntroPay, 3.5% for Eco and Neteller, and 5% for Skrill transactions. The only payment method without the transaction fee is wire transfer but using this method will significantly raise the deposit limit – from KES20 to KES100. Perhaps consider checking out one of the best Kenya casinos instead.

FAQs

Hopefully, I’ve covered all areas of interest, but if you feel that I’ve skipped something important, feel free to send an email on [email protected] and let me know what I’ve missed.

What is the minimum withdrawal at Simba Games casino?

The minimum withdrawal is KES20, while the maximum payout is capped at KES5,000 per transaction. No fees will be applied to the withdrawals and the processing time is quite short. Settlement time will depend on the selected method, and the players can expect the money to appear on their private accounts in 1 to 7 working days.