In-Depth Casino Room Review

Overview of the Casino Room Games Collection

The game categories at Casino Room are classic, jackpot and video slots, roulette, blackjack, live casino and others. Casino Room games are also arranged into collections based on their themes such as action hero titles, at the movies, at the zoo, deep space, staff picks, sporty games and summer titles. If you’re fan of slots like I am, you will be more that satisfied with the portfolio of 411 slots titles in total. Among them are NetEnt’s top notch titles such as Jack and the Beanstalk, Starburst, Jack Hammer 2 and Victorious. However, at the time of writing, the casino doesn’t offer any slots tournaments.

The casino also features 12 roulette and 15 blackjack variants and several popular games are Zoom Roulette, Premier Roulette, Atlantic City Gold Blackjack, Super 7 and Single Deck Blackjack. In addition to these there are also 15 other table games. I recommend the following titles: Pai Gow, Craps, Baccarat and Red Dog Progressive. All Casino Room games can be played for both free and real money including the live dealers and jackpots. At Casino Room you can also play 11 jackpots where you can hit the Big Ones and win a life-changing payout. Casual players can also try their luck in the scratch card games such as Triple Wins and in the eight arcade games. My favourite in this category is Bonus Keno.

Quick Peek into the Live Games Offer

In the live casino category, you can play a couple of table games in real-time. The choices are Live Roulette, Live Blackjack and Live Baccarat. They come from two providers, namely Quickfire – Microgaming and Extreme Live Gaming – Novomatic Group. For more information about these games, read my dedicated review about the Casino Room live offerings.

Mobile Games for All Devices

As an all-round casino, the site also features an excellent mobile casino. The fully mobile optimised and customised site can be accessed from a wide range of devices such as Android tablets and smartphones, iPhones and iPads and Kindles among others. In the mobile version you will find a total of 170 slots such as Gonzo’s Quest and Jack Hammer as well as four blackjack and roulette variants. The app deserves special attention so you can read more about it in the separate Casino Room casino review for mobile.

Overview of the Different Table Limits

I’m a mid roller player and I was able to find a lot of slots, roulette and blackjack games that won’t harm my bankroll. In general, the games are also suitable for low and high rollers as well because the bet limits are pretty much stretched. For example, the min and max bets in slots are 1c and $125. In particular, most slots have min bets between a cent and 25c while the max limits are between $18 and $125. Furthermore, if you’re a fan of roulette you’d be happy to know that the table limits of the games are minimum 10c – $1 and maximum $50 – $500. The table limits of blackjack are also suitable for everybody. The minimmum bets start from one dollar and go up to $25 while the max table limits begin at $40 and go up as high as $500. The video poker and arcade games have more or less the same betting limits. Minimum bets are from 5c to 10c and the maximum ones range from $5 to $50.

High Average RTP Rate

The Casino Room payout percentage is maintained at a high level. High RTP means that the games give out more to players over a long period of time and are fairly generous. A game will never have a 100% RTP because the casino will be losing all the time, but the closer the RTP is to 100% the more generous the game is. Furthermore, the Casino Room games and software are audited regularly and proven fair by GlobalSign. They generate genuinely random results and have fair RNGs. In particular, classic slot machines have a RTP of between 76.90% and 99%. The games that take up the most room i.e. the video slots have a payout percentage which starts from 96.10% and goes up to 96.80%. In other words, the slots are pretty generous.

The other games also have a high average payback percentage. Namely, the table games available have a RTP from 98.75% to 98.96% which is pretty high. The other games based on luck like the roulette titles have between 92.11% and 97.30% RTP. The several blackjack variants that you can play are also quite generous and have an RTP ranging from 98.50% to 99.75%. The video poker titles have the highest RTP of all. For these games it ranges from 97.97% to 99.56%. On the downside, however, the scratch cards and arcade games at Casino Room have a comparatively lower than average payout percentage. For scratch card games it is between 86% and 87.50%. The few arcade titles in the library feature a RTP starting from 84% and going up to 88.50%. Overall, Casino Room payout rates are very competitive, but for table games you can’t expect much more than what this operator offers.

Casino Room Software and Website Usability

The casino is one of the most modern sites I’ve ever seen. It’s quite stylish with interesting mission concept. Regarding its usability, the website navigation is excellent and you can easily search through the games. Also, all important sectors are at hand and a mouse click will take you to a certain destination. Furthermore, all games load fast and instantly on a web browser and you should be able to enjoy smooth gaming. For more convenience, the casino is available in 13 languages such as English, Russian, Finnish, German, Turkish and Arabic among others.

This online casino is instant play only. There is no download or installation required to be able to play the games. All titles are and available through a browser. For some players this might be a disadvantage, but I think it’s good because both Windows PC and Macbook users can access the games. Furthermore, the game selection consists of titles from several software and game suppliers. The Casino Room software platform is from NetEnt but there are also games from Microgaming, BetSoft Gaming and YGGDrasil. Fun and enjoyable titles from these providers are Break da Bank from Microgaming, Greedy Goblins and At the Copa from BetSoft and Holmes and the Stolen Stones from YGGDrasil.

Since the casino is browser-based only, your gaming device has to meet the instant play requirements for a smooth and enjoyable gaming. In other words, you need to have the latest version of Flash so that gaming is fuzz free and without glitches. All in all, the casino fast loading, very functional and intuitive and you shouldn’t have any problems.

Extra Info About the Casino

Casino Room was founded in 2005 and is backed by a team of industry pros with a vast experience in the gambling industry. The website is dedicated solely on providing high quality virtual casino services and products and there are no other online gaming or betting departments available. So far the casino hasn’t won any important awards, but I’m confident that it will in the near future.

More Details About the Operator

Casino Room is run by Ellmount Gaming Limited. The operational team behind the online casino has been present in the world of online gambling since 1999. They have a lot of experience in areas such as sports betting, poker and entertainment. In order to offer high quality gaming and superb services, the team created and designed Casino Room eleven years ago, which is a standalone online casino website driven by Ellmount Gaming Limited. The company is registered and has its headquarters in Malta but it employs about 50 people from all over the world such as Curacao, Paris, Cyprus and Costa Rica. The gaming destination isn’t award winning, but I think it’s worthy of attention because what it offers is of high quality. Furthermore, there is only casino content available. If you want to bet on sports or play poker, I suggest you search for another gambling site.

My Experience with Customer Support

I had some problems with claiming a bonus, so I contacted the customer support service via live chat. I immediately got a reply and assistance. From personal experience, I can say that the player support agents are friendly, knowledgeable and well mannered. They are quite capable when dealing with complicated issues and answering questions. Besides live chat, other contact methods are telephone number, e-mail, a contact form and Skype. Support via live chat and Skype is available at certain hours a day, but the other methods are always open and available. Furthermore, Casino Room also has a detailed FAQ section where you can search for common questions and problems. Simply type in your question, or a phrase in the search bar, and the casino will list all related subjects.

Licence and Player Protection

Most casinos that I have come across usually have one or two gambling licences. Casino Room has two- it is licensed by the Malta Lotteries and Gambling Authority and the Gambling Jurisdiction of Curacao. All licenses are valid and you can check their numbers at the jurisdictions. In addition, the casino games and software are fair and generate random results. The audit company that does the technical testing of the gaming products is GlobalSign. Rigorous tests on the games’ RNGs are conducted on a regular basis in order to ensure that they are 100% fair.

The site is also well secured and players are protected from identity theft. Namely the casino uses 256-bit SSL encryption technology through which money transactions and sensitive data is safely carried out to and from the casino. IT security is provided by Rapid SSL. In addition, in the privacy policy the casino states that any personal details from the players are collected and processed lawfully. The site also claims that it won’t share, rent or sell this sensitive information to third parties.

Just like all gambling websites, Casino Room is also committed to fair and responsible gambling. If you think that your gambling habits are starting to become uncontrollable, the casino offers a self test to find the best solution for you. The test is available under the Responsible Gambling tab. Here you can also learn more about prevention of gaming addiction, rules of responsible gambling, protection of minors and about the organisations that can help you out. Several things you can do if you think that you’re becoming a problem gambler are setting deposit and activation limits and self-excluding yourself from gaming. Suggested organisations that deal with problem gamblers are Gamblers Anonymous and GamCare.

Bonus Points Earned

Since the casino hasn’t won any important rewards, I would give it zero bonus points for it. Regarding its bonuses and promotions, their number is a bit limited but I like the mission concept where you can win free spins, reload bonuses and even cash. For this the casino gets two out of three points.

• Awards . 0/3

• Promotions . 2/3

• Special Games . 1/2

• Loyalty Scheme . 0/1

• Extras . 1/1

• Bonus Points . 4

Furthermore, the casino offers a special game, Gonzo’s Quest, where you can benefit from unique features and generous rounds. The casino also doesn’t have a real VIP program, but the mission concept of earning loyalty experience points (XPs) is pretty good. Lastly, some extras at Casino Room are the special bonus codes you can get along with the newsletter via e-mail or SMS.

My Opinion

As mentioned earlier in this Casino Room casino review, the site has a very modern look and design, and navigation around the pages is very easy. It is run by pros, has three gambling licenses, its games are certified fair and the security measures in place are top notch. Furthermore, the games have high average payout percentage, especially the video pokers and table games. Moreover, the gaming choice is wide with titles from several game providers. The games on the go are also big in number and diverse. I also liked the mission concept of earning bonuses and other rewards. What I didn’t like about this casino is that it doesn’t have a real VIP loyalty scheme and that the bonuses only apply for slot games.

If you are one of those casino fans that want to take part of a casino’s loyalty and VIP program, climb up the VIP ladder and enjoy the exclusive benefits of being a loyal member, I recommend that you join NetBet. Here you can gather player points which can be redeemed for extra bonuses and rewards. Extra loyal players can get even bigger and better “Elite” benefits by climbing up the ranks, including prize draws and cash rewards. If you would like to learn more about the other casinos I have reviewed, you should check out my top 10 NZ casinos page.

Questions and Answers

I hope you found this Casino Room casino review useful. If you have any other questions, please let me know. The industry is always changing, but I try to keep the information as updated as possible. You can contact me at [email protected] and I will try and get back to you as quickly as possible.

How safe is Casino Room?

Casino Room is completely safe at which to play for New Zealand's players. Though it no longer holds a UK licence, it is not required for players from New Zealand. If this bothers you, we recommend checking out one of out best New Zealand casinos.

What is the best online casino?

This is always a hard question to answer. So much depends on your personal taste and requirements from an online gambling site. However, after testing the top sites, we have compiled our list of the best casinos in New Zealand that you can check out.

Who owns Casino Room?

Casino Room is owned by Ellmount Gaming Ltd. Unlike the likes of 888 Holdings Ltd, which owns 888casino and 777 Casino among others, this is a one-brand organisation.

What is the most trusted online casino?

It is recommended that any operator holds a valid licence from a Gambling Commission. If you see that there is a full licence, then you can trust the site. Therefore, any of the New Zealand casinos that we recommend for you are among the most trusted online casinos around.